Cancellation & refund policy

You may cancel free of charge until 24 hours before the tour start time (Korea Standard Time, UTC+9). Start time is the departure time shown on your voucher; if no time is shown, 09:00 KST on the tour date applies.

• 24 hours or more before the start: 100% refund of the amount paid.
• Less than 24 hours before the start: no refund. The guide has already been committed to your tour by then.
• No-show, or arriving after the group has departed: no refund and no reschedule.

Cancel at seoulgenius.com/cancel with your order number and email, or from your account. The time your cancellation is submitted through the website is the time that counts.

Changing your date: instead of cancelling, you may move your tour to any other available date free of charge, as many times as you like, until 24 hours before the tour start time. The new date is subject to availability, and no extra payment or refund applies. Change your date at seoulgenius.com/reschedule with your order number and email.

• Refunds are issued to the original PayPal payment method only. We cannot refund to a different card, account or person.
• Eligible refunds are triggered automatically the moment you cancel; PayPal and your bank typically post the money within 3-5 business days.
• If an automatic refund cannot be completed, our team processes it manually within 3 business days and emails you the receipt.
• Prices are set and charged in US dollars (USD), and refunds are returned in USD — no currency conversion is involved.
• We never charge a cancellation fee of our own. PayPal does not return currency conversion spreads charged by your own bank.

Date, time and guest-count changes requested 24 hours or more before the start are free, subject to availability. Inside 24 hours a change is treated as a cancellation. Reducing guest numbers inside 24 hours does not refund the removed seats.

If we cancel — severe weather or an official safety warning, a departure that does not reach its minimum group size, or a guide becoming unavailable with no replacement — you always receive a 100% refund, or a free move to another date, whichever you prefer. We notify you by email as soon as the decision is made, and no later than 24 hours before the start except in emergencies.

Tours run in light rain or snow. Weather alone is not grounds for a refund inside the 24-hour window unless we cancel the departure.

Cancellations move money for guides and partners too, so the same clock governs all three:

• Guide assignment. Guides are notified the moment a booking is paid. When a cancellation empties a departure, the assignment is released and the guide's calendar entry is removed automatically. Cancellations made less than 24 hours before the start do not release the guide's fee for that departure.
• Guide fees. A guide fee is confirmed 5 days after the tour date and paid on the 15th of the following month. A cancellation before confirmation removes the fee; after confirmation it stands.
• Partner commission. Commission on a referred booking is confirmed 5 days after the tour date and paid on the 15th of the month following confirmation. A cancelled or refunded booking voids its unconfirmed commission. Commission already paid out is not clawed back automatically; it is adjusted in the next settlement.

Because confirmation only happens 5 days after the tour, every customer cancellation window closes well before any guide or partner money is committed.

• Private and corporate charters, and bookings of 10 guests or more, may carry a separate written cancellation schedule agreed at the time of booking. That written schedule prevails over this page.
• Third-party tickets, transport or meals bought on your behalf are refunded only to the extent the supplier refunds us.
• If you must cancel late for a documented medical or bereavement reason, write to us — we review these case by case as a goodwill matter, not as a right.

Seoul Genius · 3F Kirin Bldg, 130 Eoulmadang-ro, Mapo-gu, Seoul · Representative Landy (Song Sunhee)
hi@seoulgenius.com · +82 10-8419-6003

See also our Terms of Service and Privacy Policy.